How do I order?

Please select Products on the top menu and either click on it for the complete listing, or mouse over and select a category.

Do you have a distributor/reseller/dealer in my country/region?

We sell worldwide directly to anybody, and do not have any exclusive distributors, resellers or dealers. We do have a couple of companies that we work with to make it easier to order locally for certain markets, please visit their websites for information about ordering though them.

Soekris Europe, reseller in Denmark covering Europe.
KD85.com, reseller in Belgium covering Europe, with focus on OpenBSD.

How can my company become a regional distributor?

We’re sorry but we aren’t currently seeking any more distribution relationships at this time.

I want a different board with more memory other than a standard stock board, how do I order one ?

Other configurations then the standard stock boards are OEM options with minimum order qty's and leadtime, please visit the OEM information page for details.

Why does it take 2-3 days for you to process and ship my order?

We are a small company with limited resources and as such cannot promise same day or even next day shipping.  We ship in the same sequence the orders are received. If you need your order faster, please request the appropriate expedited shipping (i.e. UPS Next Day Air, 2^nd Day Air). If you need a package overnight and you ask nicely, we will make every effort to ship the same day, assuming the product is in stock and you order early enough in the day.

Can you declare a lower value on my commercial invoice so I can avoid customs or duties in my home country?

Sorry, but we cannot do that.

I have a volume pricing arrangement with Soekris. How do I get my pricing when ordering via the new online system?

First you will need to create an account on the new website. Then, using the email interface within your Soekris account, send us a request with the subject line “please apply my special pricing to my account.”

Can I get a discount off the posted prices?

The posted prices are the actual prices we charge everybody.  Any additional discounts are based on OEM quantities.

What about OEM pricing?

Please send inquiries to sales@soekris.com

What’s going on with the net45xx and the net48xx series? I heard that the processors used were being End of Life’d.

We strive to maintain stock of all of our boards for as long as there is a market for them. Unfortunately, production decisions made by our component manufacturers are beyond our control. However, we typically make a last-time volume buy of any EOL'ed chips, in order to support our existing customers for those boards for as long as possible. As such, the net45xx and net48xx series are still available for purchase. Based on our forecasts, we expect to have both series in stock through 2012. For obvious reasons we DO NOT recommend specifying the net45xx or net48xx in any new designs.

Will my power supply work with a Soekris board/unit?

If you wish to source your own power supply, it should be an unregulated power adapter connecting using a 11mm long, 5.5mm outside, 2.1mm inside female power plug with plus at center pin. Please see the datasheets of the individual boards for power requirements.

I have trouble getting my CompactFlash card to work

Not all CompactFlash cards works in our boards, usually no name cards or cards from second tier manufacturers, and there seems to be fewer and fewer good cards on the market as CompactFlash are not used as much as they used to be. We are always working to ensure as many cards as possible work, and if you have a card that doesn't work and you really would like to get it supported, please let us know exactly what it is, or send us one....

We recommend using Sandisk CompactFlash cards.

My CompactFlash card shows up as Slave even as I have set it for master in the comBIOS

We select master/slave by setting a pin and then pulsing the CompactFlash card's reset pin. But some cards don't recognize the reset pins as they are supposed to and we can't really do much about that....

My Soekris unit or board is not working.  How do I get an RMA?

We don’t issue RMA numbers, but you must send an email to rma@soekris.com detailing the problem you are having. If it is determined to be a hardware problem, you will be asked to return the unit. The return will be handled in accordance with our return and warranty policy.

What is your return/warranty policy?

Please visit our Return & Warranty page