FAQ

We sell worldwide directly to anybody, and do currently not use any official distributors, resellers or dealers. We do have a couple of companies that we work with to make it easier to order locally for certain markets, please visit their websites for information about ordering though them.

http://www.cortexsystems.net, reseller in Denmark covering Europe.
http://www.kd85.com, reseller in Belgium covering Europe, with focus on OpenBSD.

How can my company become a regional distributor?

We’re sorry but we aren’t currently seeking any more distribution relationships at this time.

I want a different board with more memory other than a standard stock board, how do I order one ?

Other configurations then the standard stock boards are OEM options with minimum order qty's and leadtime, please visit the OEM information page for details.

Why does it take 2-3 days for you to process and ship my order?

We are a small company with limited resources and as such cannot promise same day or even next day shipping. We ship in the same sequence the orders are received. If you need your order faster, please request the appropriate expedited shipping (i.e. UPS Next Day Air, 2^nd day Air). If you need a package overnight and you ask nicely, we will make every effort to ship the same day, assuming the product is in stock and you order early enough in the day.

Why do you charge an export documentation/handling fee?

This charge is for completing commercial invoice and other documents necessary for all international shipments, including to Canada.

Can you declare a lower value on my commercial invoice so I can avoid customs or duties in my home country?

Sorry, but we cannot do that.

You used to ship via UPS Ground in the continental USA for free. Why don’t you do that anymore?

Using the old order form, it was simpler to just include shipping cost. We are now able to calculate the actual ground shipping cost automatically and include it on your order. We have adjusted prices downward to compensate for this.

I have a volume pricing arrangement with Soekris. How do I get my pricing when ordering via the new online system?

First you will need to create an account on the new website. Then, using the email interface within your Soekris account, send us a request with the subject line “please apply my special pricing to my account.”

Can I get a discount off the posted prices?

The posted prices are the actual prices we charge everybody. Any additional discounts are based on OEM quantities.

What about OEM pricing?

Please send inquiries to sales@soekris.com

What’s going on the net48xx series? I heard that the SC1100 Geode was being End of Life’d.

The net4801-50 and net4801-60 are both being replaced by our net5501 series boards, which are now shipping. The net4801 series is still available for purchase in limited quantities. We have made a volume buy of the Geode SC1100-266, but we are running low on them. We have been able to source SC1100-233, so we will offer a temporary substitute product, the net4801-48, which will use the 233 mHz processor. Memory and features will remain the same. Production will begin in October 2007.

We will allocate the last remaining processors to produce the net4826-40 and net4826–50, since the 5826 series replacement is not yet available.

For obvious reasons we recommend phasing the net48xx series out of your current projects, and we DO NOT recommend specifying the net48xx in any new designs.

Will my power supply work with a Soekris board/unit?

If you wish to source your own power supply, it should be an unregulated power adapter connecting using a 11mm long, 5.5mm outside, 2.1mm inside female power plug with plus at center pin. Please see the datasheets of the individual boards for power requirements.

I have trouble getting my CompactFlash card to work

Not all CompactFlash cards works in our boards, usually no name cards or cards from second tier manufacturers, and there seems to be fewer and fewer good cards on the market as CompactFlash are not used as much as they used to be. We are always working to ensure as many cards as possible work, and if you have a card that don't work and you really would like to get supported, then please let us know exactly what it is, or send us one....

We recommend to use Sandisk CompactFlash cards as so far they have always worked.

My CompactFlash card shows up as Slave even as I have set it for master in the comBIOS

We select master/slave by setting a pin and then pulsing the CompactFlash card's reset pin. But some cards don't recognized the reset pins as it's supposed to and we can't really do much about that....

My Soekris unit or board is not working. How do I get an RMA?

We don’t issue RMA numbers, but you must send an email to rma@soekris.com detailing the problem you are having. If it is determined to be a hardware problem, you will be asked to return the unit. The return will be handled in accordance with our return and warranty policies

What is your return/warranty policy?

Please visit our Return & Warranty page