3-Year Limited Warranty on Soekris Engineering, Inc. Manufactured Products aka “SEIM” Products

“SEIM” Products are defined as those manufactured in USA by Soekris Engineering, Inc. Engineering, Inc.

Model numbers are as follows:

net4501 Product Range: P/Ns 10450130, 15450131

net4511 Product Range: P/Ns 10451130, 15451131

net4521 Product Range: P/Ns 10452130, 15452131

net4526 Product Range: P/Ns 15452620, 15452630

net4801 Product Range: P/Ns 10480148, 15480148, 15480150, 10480158, 15480158

net4826 Product Range: P/Ns 10482640, 15482640

net5501 Product Range: P/Ns 10550160, 15550160, 15550164, 10550170, 15550170, 10550174, 15550186

net6501 Product Range: P/Ns 10650130, 15650130, 10650134, 10650150, 15650150, 10650154, 10650170, 15650170, 10650174, 15650196

lan1xx1 Product Range: P/Ns 15162100, 15164100, 15174100, 15184100

vpn14x1 Product Range P/Ns: 15140101, 15141100

Soekris Engineering, Inc. warrants all of our own Soekris Engineering, Inc. Manufactured Products as defined above against defects in materials and workmanship for a period of three (3) years from the date of original purchase. If a defect is reported to Soekris Engineering, Inc. by Customer during the warranty period, Soekris Engineering, Inc. at its option will either repair (using new or remanufactured parts) or replace (with a new or remanufactured unit) the SEIM Product at no charge. Customer is responsible for returning the defective SEIM Product to Soekris Engineering, Inc.. If the defect is found to be covered under this limited warranty, Soekris Engineering, Inc. will pay to ship the repaired or replaced unit back to the Customer. If it is not warranty-related, Customer will be responsible for return shipment. Customer agrees the foregoing constitutes Customer’s sole and exclusive warranty and remedy for breach by Soekris Engineering, Inc. of any warranties.

The warranty will not apply to the SEIM Product if it has been damaged by misuse, alteration, accident, improper handling or operation, or if unauthorized repairs are attempted or made.

Return Policy

Defective SEIM Products

A defective SEIM Product may be returned within three (3) years of purchase, in accordance with the three (3)-year limited warranty set forth above. Customer shall first obtain a return authorization by emailing rma@soekris.com with a complete description of the problem. Any returns made without prior authorization will not be accepted.

SEIM Products returned for any other reason

SEIM Products returned for any reason other than warranty repair must be returned, in re-saleable condition, within thirty (30) days from the date of original purchase and are subject to a twenty percent (20%) restocking charge.

All SEIM Product returns, regardless of reason

The original invoice number and a brief explanation of the reason for the return shall accompany all returns. Customer shall prepay all shipping charges for all returns. If Customer has paid for the returned SEIM Products, Soekris Engineering, Inc. shall grant Customer either an account credit or refund for the product, less shipping cost, at Customer’s option. 

SEIM Product Support

Soekris Engineering, Inc. shall use commercially reasonable efforts to post on the Site a list of documented SEIM Product problems and how such problems may be addressed.  Customer is solely responsible for its reliance on the foregoing information. Soekris Engineering, Inc. will make commercially reasonable efforts to address technical problems with SEIM Products if Customer emails Soekris Engineering, Inc. with a description of the problem in sufficient detail that enables Soekris Engineering, Inc. to replicate the problem and investigate. 

DISCLAIMER 

OTHER THAN THE LIMITED WARRANTY ABOVE, SOEKRIS ENGINEERING, INC. MAKES NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY SEIM PRODUCT'S QUALITY OR PERFORMANCE.   EACH SEIM PRODUCT IS PROVIDED "AS IS," AND THE CUSTOMER ASSUMES THE ENTIRE RISK OF ANY SEIM PRODUCT’S QUALITY OR PERFORMANCE.  SOEKRIS ENGINEERING, INC. DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. 

 PRODUCTS OTHER THAN SEIM PRODUCTS

PLEASE NOTE THAT ANY PRODUCTS OTHER THAN OUR SEIM PRODUCTS ARE MANUFACTURED, SUPPORTED, AND WARRANTED BY THIRD PARTY COMPANIES UNDER THEIR OWN TERMS AND CONDITIONS. THE ABOVE SOEKRIS ENGINEERING, INC. WARRANTY PROVISIONS APPLY ONLY TO SEIM PRODUCTS AND DO NOT APPLY TO ANY THIRD PARTY PRODUCTS. FOR INFORMATION ABOUT OTHER PRODUCTS’ TERMS AND CONDITIONS OF SUPPORT OR WARRANTY, PLEASE CONTACT THE MANUFACTURER.

LIMITATION OF LIABILITY

THE LIMITED WARRANTY SET FORTH ABOVE IS THE CUSTOMER’S SOLE REMEDY AND RIGHT, AND SOLE OBLIGATION OF SOEKRIS ENGINEERING, INC., WITH REGARD TO PRODUCTS.  SUCH WARRANTY AND THE DISCLAIMER SET FORTH ABOVE ARE EXCLUSIVE AND REPLACE ALL OTHERS, ORAL OR WRITTEN, EXPRESSED OR IMPLIED. NO SOEKRIS ENGINEERING, INC. DEALER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION OR ADDITION.

IN NO EVENT WILL SOEKRIS ENGINEERING, INC. BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFIT, EVEN IF SOEKRIS ENGINEERING, INC. SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE. IN NO EVENT SHALL SOEKRIS ENGINEERING, INC.’ LIABILITY TO CUSTOMER FOR DAMAGES OF ANY NATURE EXCEED THE AMOUNT PAID BY CUSTOMER TO SOEKRIS ENGINEERING, INC. FOR PRODUCTS DURING THE SIX (6) MONTHS PRIOR TO THE EVENT CAUSING THE CLAIM, IF THE LIABILITY RESULTS THEREFROM.