Returns & Warranty

Soekris warrants all Products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. If a defect is reported to Soekris by Customer during the warranty period, Soekris at its option will either repair (using new or remanufactured parts) or replace (with a new or remanufactured unit) the Product at no charge. Customer is responsible for returning the defective Product to Soekris. If the defect is found to be covered under this limited warranty, Soekris will pay to ship the repaired or replaced unit back to the Customer. If it is not warranty-related, Customer will be responsible for return shipment. Customer agrees the foregoing constitutes Customer’s sole and exclusive warranty and remedy for breach by Soekris of any warranties.

The warranty will not apply to the Product if it has been damaged by misuse, alteration, accident, improper handling or operation, or if unauthorized repairs are attempted or made.

Return Policy

A defective Product may be returned within one (1) year of purchase, in accordance with the one (1)-year limited warranty set forth above. Customer shall first obtain a return authorization by emailing rma@soekris.com with a complete description of the problem. Any returns made without prior authorization will not be accepted.

Products returned for any reason other than warranty repair must be returned, in re-saleable condition, within fourteen (14) days from the date of original purchase and are subject to a twenty percent (20%) restocking charge. The original invoice number and a brief explanation of the reason for the return shall accompany all returns. Customer shall prepay all shipping charges for all returns. If Customer has paid for the returned Products, Soekris shall grant Customer an account credit or refund, at Customer’s option.

Product Support

Soekris shall use commercially reasonable efforts to post on the Site a list of documented Product problems and how such problems may be addressed. Customer is solely responsible for its reliance on the foregoing information. Soekris will make commercially reasonable efforts to address technical problems with Products if Customer emails Soekris with a description of the problem in sufficient detail that enables Soekris to replicate the problem and investigate.

DISCLAIMER

OTHER THAN THE LIMITED WARRANTY ABOVE, SOEKRIS MAKES NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCT'S QUALITY OR PERFORMANCE. EACH PRODUCT IS PROVIDED "AS IS," AND THE CUSTOMER ASSUMES THE ENTIRE RISK OF ANY PRODUCT’S QUALITY OR PERFORMANCE. SOEKRIS DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.

LIMITATION OF LIABILITY

THE LIMITED WARRANTY SET FORTH ABOVE IS THE CUSTOMER’S SOLE REMEDY WITH REGARD TO PRODUCTS. SUCH WARRANTY AND THE DISCLAIMER SET FORTH ABOVE ARE EXCLUSIVE AND REPLACE ALL OTHERS, ORAL OR WRITTEN, EXPRESSED OR IMPLIED. NO SOEKRIS DEALER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION OR ADDITION.

IN NO EVENT WILL SOEKRIS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFIT, EVEN IF SOEKRIS SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE. IN NO EVENT SHALL SOEKRIS’ LIABILITY TO CUSTOMER FOR DAMAGES OF ANY NATURE EXCEED THE AMOUNT PAID BY CUSTOMER TO SOEKRIS FOR PRODUCTS DURING THE SIX (6) MONTHS PRIOR TO THE EVENT CAUSING THE CLAIM, IF THE LIABILITY RESULTS THEREFROM.